1. What products do you offer?
We specialize in uniquely crafted creative expressions for your home and lifestyle. Our collections include artistic Accessories, Air Fresheners, Apparel, Ashtrays, Bags, Bath items, Blankets, Candles, Cases, Coloring Books, Drinkware, Games, Grinders, Hats, Home Goods, Hoodies/Sweatshirts, Incense Holders, and more. Each piece is carefully curated from our artistic hub in Pismo Beach, California.
2. What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: via DHL or FedEx (10-15 days delivery, $12.95 fee)
– Free Shipping: via EMS (15-25 days delivery, free on orders over $50)
Orders are processed within 1-2 business days from our California studio.
3. Do you ship internationally?
Yes! We proudly ship worldwide to bring our creative expressions to your doorstep. However, we currently cannot deliver to some Asian countries and remote regions where delivery services may be limited. If you have questions about your specific location, please contact us at [email protected].
4. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience and security.
5. How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking information. This allows you to monitor your package’s journey from our creative hub to your home. All shipments include tracking capabilities.
6. What is your return policy?
We want you to be completely satisfied with your creative finds. We offer a 15-day return policy from the date of delivery. Please visit our Returns page for complete details on how to initiate a return.
7. Are there any additional fees for international orders?
For international orders, please note that any customs or import duties are the responsibility of the recipient. These fees are not included in the product or shipping costs and vary by country.
8. What if I need to change my order?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly to ensure timely delivery, so we can only accommodate changes within the first few hours after placement.
9. How are your products packaged?
Each product is carefully prepared with the same attention to detail that goes into creating them. We inspect and package every item to ensure it arrives in perfect condition, just as it left our artistic hub.
10. Who should I contact if I have delivery issues?
Our customer service team actually cares about your experience. Contact us at [email protected] and we’ll be happy to assist you with any delivery concerns or questions.