Returns & Exchanges

At Diy Creations Shop, we take pride in crafting unique, handcrafted products that inspire creativity and enhance your lifestyle. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your item(s). Please note that all returned items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Due to the nature of certain products, we cannot accept returns or exchanges for the following items:

• Air Fresheners (for hygiene reasons)
• Ashtrays (as they are considered sanitary products)
• Incense Holders (due to potential residue and hygiene concerns)
• Clearance Sale items (as these are final sale products)

Additionally, personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and reason for return or exchange. You can use the template provided below.
2. Wait for Approval: Our team will respond within 1-2 business days with instructions and a return authorization number (if applicable).
3. Ship the Item: Once approved, securely package the item(s) and ship them to our address (provided in the approval email). We recommend using a tracked shipping method.
4. Processing: After we receive and inspect the returned item(s), we will process your refund or exchange within 3-5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase. Please allow:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to reflect in your account, depending on your bank.
• PayPal: 3-5 business days for the refund to appear in your PayPal account.

Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake made by Diy Creations Shop (e.g., incorrect item or damaged product). For exchanges, we will cover the shipping costs to send the replacement item.

Template for Return/Exchange Request

Use the template below to email us your return or exchange request: