Shipping Policy

At Diy Creations Shop, we are dedicated to bringing you unique, handcrafted products that inspire creativity and add a special touch to your everyday life. We want your shopping experience to be as delightful and hassle-free as possible. Below, you’ll find all the details about how we ship your orders and our straightforward returns process.

Shipping Information

We work hard to get your carefully crafted items to you promptly and safely.

Order Processing Time

All orders are processed within 1-2 business days after payment is confirmed. Please note that processing times may be slightly longer during holidays or promotional periods.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve you better:

• Standard Shipping: We ship via DHL or FedEx.
  • Cost: $12.95
  • Estimated Delivery: 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Cost: Free!
  • Estimated Delivery: 15-25 business days after shipment.

Please Note: The above delivery times are estimates and may vary slightly depending on your location and customs processing. We ship worldwide but are unable to deliver to parts of Asia and a few remote regions.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple returns and exchanges process within a specified timeframe.

Timeframe for Returns & Exchanges

We accept returns and exchanges within 15 days from the date you receive your item(s). To be eligible, all items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Due to their nature and for hygiene reasons, we cannot accept returns or exchanges for the following products:

• Air Fresheners
• Ashtrays
• Incense Holders
• All Clearance Sale items (as these are final sale products)

Additionally, personalized or custom-made items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Just follow these easy steps:

1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and the reason for your return or exchange. Feel free to use the template below.
2. Wait for Approval: Our friendly customer service team will respond within 1-2 business days with instructions and a return authorization number if your request is approved.
3. Ship the Item: Once approved, securely package the item(s) and ship them to our return address (provided in the approval email). We highly recommend using a tracked shipping method for your peace of mind.
4. Processing: After we receive and inspect the returned item(s), we will process your refund or exchange within 3-5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during purchase. Please allow:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to reflect in your account (processing time depends on your bank).
• PayPal: 3-5 business days for the refund to appear in your PayPal account.

Note: Original shipping costs are non-refundable unless the return is a result of our error (e.g., we shipped the wrong item or a defective product).

Return Shipping Costs

The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part. For approved exchanges, we will cover the shipping costs to send the replacement item to you.